Shipping policy

Lambrecht Auction, Inc. – Shipping Policy

Last Updated: 08/01/2025

At Lambrecht Auction, Inc., we strive to ensure a smooth and efficient shipping process. Please review our shipping policy below for details on how your order will be processed, delivered, and supported in the event of shipping-related issues.

1. Shipping Carriers

We ship orders using the following carriers:

  • UPS

  • United States Postal Service (USPS)

The carrier used for your order will depend on factors such as package size, weight, and destination.

2. Processing & Shipping Times

  • Orders placed before 2 PM EST typically ship the same day.

  • Orders placed after 2 PM EST will be processed and shipped on the next business day.

  • Once shipped, items generally arrive within 5 to 7 business days, depending on the carrier and destination.

3. Tracking Information

After placing your order, you’ll receive an email confirmation that includes tracking details.
You can use the tracking number to monitor your shipment through the carrier’s website.

4. Shipping Delays

While we aim to meet all estimated delivery times, unexpected delays may occur due to weather, carrier issues, or other unforeseen circumstances.
Lambrecht Auction, Inc. is not responsible for delays once the package has been shipped.

5. Shipping Restrictions

  • We currently only ship within the continental United States.

  • We do not ship to P.O. Boxes for certain carriers — please provide a valid street address.

  • Some items, such as air compressors or products that contain batteries, cannot be shipped by air due to carrier restrictions.
    In these cases, your shipping options may be limited to ground delivery.
    The checkout page will automatically display the available shipping methods based on your order and location.

6. Item Damage During Shipping

We take great care in packaging your items securely, but if your order arrives damaged, we’re here to help.

  • Please report damaged shipments within 7 days of delivery by submitting a return through our Returns Portal, or by signing into your account and selecting “Return Item” next to the order.

  • You will be prompted to upload photos of the damage during the return process — this is required to approve your claim.

  • Once we confirm that the damaged item is in transit back to us (we provide a prepaid return label), we will ship a replacement at no cost.

  • If the item is out of stock, we will issue a full refund.

Need Help?

If you have any questions about your shipment, feel free to contact our support team:
Email: [email protected]